SOS
Help reaches staff in seconds, not after a phone tree
A one-tap alert for staff working alone, with their location, automatic escalation and a full case history.
For security, HR and duty managers.
Foxotel SOS
Security is notified
Stay where you are
Keep this screen open. SOS ends when security closes the case.
One button, and the type of help needed
- MedicalAn injury, illness or health emergency.
- SecurityA threat, an assault or an unsafe situation.
- FireFire or smoke.
- OtherAnything else where someone needs help now.
- On any phoneAn Android app, or added to the home screen on iPhone.
What happens after the tap
The staff member does one thing. Everything after that is the system's job, until a person picks it up.
- 1
Tap and choose
Tap SOS and pick medical, security, fire or other.
- 2
A few seconds to cancel
A countdown (8 seconds unless you change it) lets them cancel an accidental tap before anyone is alerted.
- 3
Security sees it
The dashboard beeps and shows who, what kind of help, and where they are on the map.
- 4
No answer? It calls
If nobody acknowledges within 5 minutes, it calls, WhatsApps and emails your contacts in order.
- 5
Closed, not forgotten
Acknowledged but still open after 10 minutes? It escalates again. Security closes it with a note.
Built for the person on their own
Housekeeping on an empty floor, the night auditor, a room service server at a guest's door. The app asks for nothing in an emergency except one tap and one choice.
- One tap, then pick the type of help
- A short countdown to cancel an accidental tap, with no alerts sent
- After that, only security can close the case, so it can't be quietly dismissed
- Location, battery and signal sent every 10 seconds while the case is open
- The phone stops sending its location as soon as the case is closed
- Android app, or add it to the home screen on iPhone
What's happening?
Medical Security Fire OtherSending in
6 CancelSOS sent
Security is notified. Stay where you are.
Security sees it the moment it happens
The SOS dashboard refreshes on its own and beeps when a new case comes in. Each case shows who raised it, what kind of help, and where their phone is right now.
- Live list of active and acknowledged cases
- Acknowledge with one click; close with a note
- A map of every location ping, with the route they moved
- Open the route in Google Maps to get there
- Battery and signal from the staff member's phone
If nobody answers, it keeps calling
Set your escalation contacts in order: the security head, the duty manager, the GM. When an SOS goes unanswered, Foxotel phones them, sends a WhatsApp and an email, and records whether each call was picked up.
- Contacts in order of priority
- Phone call, WhatsApp and email, each switchable
- First escalation after 5 minutes without acknowledgement, or straight away if you prefer
- Escalates again if a case is acknowledged but not closed after 10 minutes
- Each call logged as answered, no answer or busy, with how long it lasted
- Calls and WhatsApp go out through your own Twilio account, with a test call button and a test mode
- Round 1, 5 min after the SOS, not acknowledged
- Call: Prakash N., Security head23:47:02No answer
- Call: Anita K., Duty manager23:47:31Answered, 0:42
- WhatsApp to both23:47:02Sent
- Email to both23:47:02Sent
- Acknowledged by Anita K. at 23:48. Closed at 23:56: "Guest fainted near lift, doctor called."
A record you can stand behind
Every case keeps its full story: who raised it, every location ping, who was called and whether they answered, who acknowledged it and how it was closed. Management sees how quickly escalations are being answered.
- A timeline of every action on a case, by staff, admin or the system
- The GPS trail kept with the case
- Reports on escalation calls: how many, how many answered and how fast, by round
- CSV export
- Add staff in bulk from a CSV file
- Deactivating a staff member signs them out of the app
- SOS raised by Lakshmi R., Medical
- Location sent every 10 seconds, 56 updates in all
- Acknowledged by Salim A.
- Closed: "Dizzy spell, rested in staff room, family informed."
Works alongside
Press the button yourself, and watch who it reaches.
In a demo you'll raise a test SOS from a phone and see it arrive on the dashboard, with escalation in test mode.